Operator: TERRA Dermatology Clinic Gangnam
Deposits and booking confirmation
The standard deposit per person is KRW 22,000 for customers who can have a consultation in Korean and KRW 44,000 for customers who cannot. The final number of customers and amount are shown before payment. The deposit is deducted from consultation or treatment charges on the day of the visit. Receipt of the deposit is confirmed only after the actual payment is verified. Test screens do not represent actual deposit payments.
Cancellation and refunds
- A full refund is available if the clinic receives the cancellation request at least 24 hours before the scheduled appointment, including exactly 24 hours before.
- As a rule, cancellations less than 24 hours before the appointment and failure to attend without prior notice (no-shows) are not refundable.
- All times are Korean Standard Time (KST, UTC+9). For example, for an appointment at 2 p.m. on October 20, the request must arrive by 2 p.m. on October 19 to qualify for a full refund.
- If the clinic cancels the appointment for reasons attributable to the clinic, the deposit is refunded in full. This policy does not restrict statutory rights to withdrawal, refunds, damages or other remedies. Applicable mandatory legal provisions take precedence.
How to request cancellation and receive a refund
Send the lead customer’s name, appointment date/time and number of customers cancelling through the clinic channel used to arrange the booking or to terradermatology@gmail.com. For inquiries, call +82-2-567-2633. The time the request reaches the clinic’s channel is treated as the receipt time.
After checking the request, the clinic processes cancellation/refund through the original payment method and informs you of the result. The actual credit or restoration of the card limit depends on the payment method and card issuer. Applicable statutory refund deadlines will be observed.
Partial group cancellations and time changes
If only some customers in a group cancel, the same rules apply based on those customers’ original appointment time. The refundable amount is calculated from the deposit allocated to the cancelling customers. We will explain the procedure after checking whether partial cancellation is supported. If it is not supported, an alternative refund procedure will be explained. Do not make a duplicate payment on your own before cancellation.
Discuss time changes with staff first. Staff will explain availability and how cancellation/refund rules apply to the original booking, then proceed after your confirmation.
This policy applies to bookings made on or after its effective date. Existing bookings follow the conditions provided at the time of booking and applicable law.
Effective date: October 12, 2026